CoinTide Privacy Policy

CoinTide Exchange (“CoinTide”, “”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by

To ensure the provision of our services to Users, CoinTide is required to collect your personal information during your registration, login, and/or utilization of the services provided by us.

This Privacy Policy applies to all Users trading on, and its associated subdomains (collectively, our “Service”) alongside our application,

Users shall observe and comply with the terms and conditions stipulated in this Privacy Policy, in accordance with and to the extent permitted by all applicable laws governing the protection of personal information and data.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

User Consent

To instill confidence in our management of personal data, we recommend that you thoroughly read and comprehend the terms outlined in this Privacy Policy. Specifically, upon logging into our website, whether or not you choose to register, your action will be considered an acceptance, agreement, undertaking, and confirmation that:

  • You, acting of your own free will and with your explicit consent, willingly disclose your personal information to us;

  • You agree to adhere to all the terms and limitations outlined in this Privacy Policy;

  • By using this Website, you consent to the collection of your information through your log-in, registration, and/or use of the services offered by us. Furthermore, you agree to accept any changes and modifications that we may make to our Privacy Policy in the future;

  • You consent to our branches, affiliates, and employees contacting you regarding products and services that may interest you, unless you have indicated that you do not wish to receive such information.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to CoinTide, that is responsible for your information under this Privacy Policy.

  • Country: where or the owners/founders of are based, in this case is UK

  • User: refers to the company, organization or individual person that signs up to use the Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

  • Personnel: refers to those individuals who are employed by or are under contract to perform a service on behalf of one of the parties.

  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

  • Service: refers to the service provided by as described in the relative terms (if available) and on this platform.

  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • Website:’s site, which can be accessed via this URL:

  • You: a person or entity that is registered with to use the Services.

Information Collected

We gather information when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

The categories of personal data that we collect may include:

  •  Personal Identification Information: This encompasses a range of details, not exhaustive, such as your full name, date of birth, nationality, gender, ethnicity, signature, facial data, utility bills, photographs, phone number, precise location, home address, and/or email.

  • Formal Identification Information: This refers to government-issued identity documents, encompassing but not limited to Passport, Driver's License, National Identity Card, State ID Card, Tax ID number, passport number, driver's license details, national identity card details, visa information, and any other data deemed necessary for compliance with legal obligations, especially under financial or anti-money laundering laws.

  • Virtual Identity: This pertains to the information linked to your CoinTide Account/Password and CoinTide Nickname.

  • Institutional Information: This classification includes the Employer Identification Number (or an equivalent government-issued number), proof of legal formation (e.g., Articles of Incorporation), and personal identification details for all significant beneficial owners.

  • Financial Information: This covers specific details linked with bank account details, primary account number (PAN) of payment cards, account assets, transaction history, trading data, and/or tax identification.

  • Transaction Information: Details regarding the transactions carried out on our Services, including the recipient's name, your name, the amount, and/or timestamp.

  • Message Content: This pertains to feedback, emails, SMS, app ratings, comments, or any other content you submit.

  • Application Activity: This encompasses browser and tap records, search history, installed apps, running apps, crash logs, user-generated content, favorites, mouse movement, scroll position, key events, and touch events.

  • Device Information: This comprises details such as carrier, brand, software version, model name, manufacturer, system language, OS version, locale, fingerprint, build ID, baseband version, SIM country, SIM serial number, battery status, network, OAID, IMEI, GUID, MAC address, Android ID, SSID, advertising ID, and gyroscope/accelerometer data.

  • Employment Information: This includes details such as office location, job title, and/or a description of the role.

  • Correspondence: This includes survey responses and information provided to our support team or user research team.

  • Audio, Electronic, Visual, and Similar Information: This involves data such as call and video recordings.

Disclosure to third parties

CoinTide explicitly prohibits the sale, trade, or transfer of information to any party and does not allow third parties to collect or use any information from CoinTide. Nevertheless, exceptions to this policy encompass the CoinTide's affiliates and trusted third parties actively involved in operating the CoinTide's websites, managing CoinTide's business, or providing services to Users. It is imperative that these parties commit to upholding the confidentiality of such information. CoinTide may disclose information to the aforementioned parties in accordance with applicable laws, regulations, rules, court orders, or directives from competent authorities. Such disclosure may be considered essential for executing the CoinTide's strategy, ensuring proper functionality, providing services, or safeguarding the rights, property, or safety or others. Notably, any disclosed information shall not be utilized by the mentioned parties for marketing, advertising, or any purpose not mutually agreed upon by all relevant parties.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of or any of its Corporate Affiliates (as defined herein), or that portion of or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when information is collected from customers and users will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How we use the Information

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

Utilization of Your Email Address:

By providing your email address on this website, you agree to receive emails from us. You can cancel your participation at any time by clicking the unsubscribe option included in the respective email. We only send emails to individuals who have given us explicit authorization to contact them, either directly or through a third party. We refrain from sending unsolicited commercial emails because, like you, we strongly dislike spam.

Retention Period for Your Information

We retain your information only for the duration necessary to provide to you and fulfill the purposes outlined in this policy. The same applies to any third party with whom we share your information to perform services on our behalf. Once we no longer require your information and there is no obligation to retain it for legal or regulatory compliance, we will either delete it from our systems or depersonalize it to prevent identification.

Protecting Your Information

We employ a range of security measures to ensure the protection of your personal information during its entry, submission, or access. Our secure server utilizes Secure Socket Layer (SSL) technology to transmit all supplied sensitive/credit information. This information is then encrypted into our Payment gateway provider's database, accessible only by authorized personnel with special access rights, who are obligated to maintain confidentiality. Following a transaction, your private information (credit cards, financials, etc.) is not retained on file. While we undertake substantial physical, technical, and managerial safeguards, we cannot guarantee the absolute security of information transmitted to, and we do not assure that your information on the Service is immune to access, disclosure, alteration, or destruction due to a breach.

Transfer of Your Information to Other Countries

CoinTide is incorporated in UK. Information gathered via our website, direct interactions with you, or through our help services may be periodically transferred to our offices, personnel, or third parties situated worldwide. This data may be accessed and hosted in any part of the world, including countries without laws of general applicability governing the use and transfer of such data. To the maximum extent permitted by applicable law, your utilization of any of the above implies your voluntary consent to the trans-border transfer and hosting of such information.

Security of Information Collected Through the Service

We implement precautions to ensure the security of your information, utilizing physical, electronic, and managerial procedures to safeguard against unauthorized access, maintain data security, and appropriately handle your information. Nevertheless, both individuals and security systems have inherent limitations, and even encryption systems are not foolproof. Human errors, intentional criminal activities, mistakes, or policy non-compliance may occur. Consequently, while we make reasonable efforts to protect your personal information, we cannot provide an absolute guarantee of its security.

Update or correct the Information

Users have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Governing Law

The laws of UK, excluding its conflicts of law rules, shall govern this Agreement and your use of the website.

Privacy Policy Acceptance and Terms of Engagement

By using or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Links to Other Websites

This Privacy Policy pertains solely to the Services. The Services may include links to other websites that are not operated or controlled by We do not assume responsibility for the content, accuracy, or opinions expressed on such websites, and they are not subject to our investigation, monitoring, or verification for accuracy or completeness. Please be aware that when you follow a link from the Services to another website, our Privacy Policy ceases to apply. Your interactions on any other website, including those linked on our platform, are governed by the rules and policies of that particular website. These third parties may employ their own cookies or other methods to collect information about you.

Cookies uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

For optimal control over your browsing experience, you have the flexibility to configure your browser settings to block cookies and similar technologies, regardless of your location. It's important to note that exercising this option may affect our essential cookies, potentially disrupting the smooth functioning of our website and limiting your access to its features and services. Moreover, blocking cookies could lead to the loss of saved information, such as login details and site preferences. Keep in mind that different browsers offer varying controls for these settings. Disabling a cookie or category of cookie does not automatically remove it from your browser; manual deletion is required within your browser settings. For detailed guidance, you should visit your browser's help menu for more information.

Payment Details

With regard to any credit card or other payment processing details you have provided us, we assure you that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Third-Party Services

We may present, include, or make available third-party content, such as data, information, applications, and other products or services, or provide links to third-party websites or services ('Third-Party Services').

You acknowledge and agree that is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. assumes no liability or responsibility to you or any other person or entity for any Third-Party Services.

The inclusion of Third-Party Services and links is solely for your convenience, and you access and use them entirely at your own risk, subject to the terms and conditions of those third parties.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Investing in any form carries inherent risks, including the potential loss of the entire invested amount. Such activities may not be suitable for everyone. This is an overseas investment. As overseas investments entail additional financial, regulatory, and legal risks, investors are strongly advised to conduct thorough checks and research on the investment before proceeding."

Contact Us

Don't hesitate to contact us if you have any questions.